About the role
Role: Customer Retentions Advisor
Location: Altrincham (fully office based)
Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4)
Salary: £26,228 OTE £40,000 + benefits
This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.
Do you have proven experience in a customer-facing, sales or retention role?
Can you handle high volumes of inbound/outbound calls?
Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Customer Retentions Advisor
Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
Target Driven: Achieve and exceed individual and team retention targets.
Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For
Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role.
Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor
High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
Proactive Retention: Focusing on identifying at-risk customers early.
Compliance & Quality Assurance: Experience working within regulated environments
Hybrid Working: This role offer hybrid working.
Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.
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Benefits
OTE £40,000 + benefits
How to apply
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