About the role
Customer Service Executive
Redditch, Worcestershire | Full-Time | Office Based Salary: £26,000
Start Date: 24th August
Join a Brand-New Team and Help Reconnect Customers.
We're delighted to be supporting a leading holiday and leisure business with recruitment of multiple Customer Service Executives to join a newly created team. This company are well established in their field and are only continuing to grow.
This is a fantastic opportunity to join a newly created team focused on reconnecting with previous customers, building relationships, gathering feedback, and helping the business better understand customer needs.
As one of the first hires in this new function, you'll have the chance to make a genuine impact while developing valuable customer engagement skills within a brilliant organisation who hold their customers at the heart of everything they do.
The Role
You'll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn't a hard-sales position. The focus is on customer engagement and relationship building, although you'll identify opportunities to introduce customers back into the sales journey where appropriate.
Key Responsibilities
Contact previous and existing customers via telephone and email
Re-engage customers who haven't booked recently
Build positive and professional customer relationships
Understand customers' preferences and future plans
Gather customer feedback and valuable market insight
Accurately update customer records and interactions within the CRM system
Manage follow-up activity and customer communications
Identify opportunities that can be referred to the sales team
Work towards individual and team KPIs
Deliver outstanding customer service during every interaction About You
We're looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.
You'll ideally be:
A confident and friendly communicator
Comfortable making outbound calls
Resilient and positive
Naturally curious and able to build rapport quickly
Organised with good attention to detail
Self-motivated and proactive
Comfortable using computer systems and CRM platforms Experience in customer service, retail, hospitality, telesales, customer engagement or similar roles would be beneficial, but it's not essential. Attitude, personality and willingness to learn are what matter most.
Career Development
This role offers an excellent opportunity to join a growing business at the start of an exciting new initiative. For individuals who demonstrate the right attitude and performance, there will be opportunities to progress into other areas of the business, including Sales, Business Development and other commercial career paths.
Benefits
Annual basic salary £26,000
20 days annual leave plus Bank Holidays
Retail discount platform
Pension salary sacrifice scheme
Cycle to Work scheme
Car leasing scheme
Holiday buy-back scheme
Employee Assistance Programme and wellbeing support
Annual company conference
Educational visits and industry familiarisation opportunities Working Hours: Monday to Friday 9:00am - 5:30pm 37.5 hours per week
If you're a people person who enjoys building relationships and wants to be part of a business with genuine opportunities to grow your career, we'd love to hear from you.
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
Thank you for taking the time to apply
How to apply
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