About the role
Transmission Performance Manager
Drive performance. Protect service. Enable resilient network delivery.
The Transmission Performance Manager plays a critical role within MBNL's Operational Services environment, leading the performance, resilience, and continuous improvement of the Transmission domain while contributing to wider network outcomes.
Working across MBNL, shareholders, and suppliers, the role ensures services are delivered against agreed KPIs and expectations. Acting as a key interface, it combines performance insight, supplier management, and technical expertise to protect service availability and drive improvement.
Why this role matters;
Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility, and accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance and continuous improvement, the role supports consistent, high‑quality service delivery. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you'll be here to do;
- Lead Transmission performance, ensuring delivery against KPIs and service levels
- Develop reporting, governance, and performance insight frameworks
- Identify risks and trends, driving proactive recovery and prevention
- Assure supplier performance and drive accountability across the ecosystem
- Deliver continuous improvement initiatives to enhance efficiency and outcomes
- Support operational readiness for new infrastructure and change activity
- Ensure appropriate governance, controls, and assurance are in place
- Act as the key interface for Transmission performance across stakeholders
- Provide clear performance visibility to EE/BT and Three
- Act as the Transmission subject matter expert across the domain
Who we're looking for;
- Experience in operational performance environments (availability, incident, or change)
- Proven ability managing performance across multiple suppliers
- Strong technical knowledge of Transmission technologies (access, backhaul, IP/core)
- Understanding of KPI/SLA frameworks and service performance measurement
- Experience in incident, problem, or continuous service improvement
- Strong analytical and problem‑solving capability
- Excellent stakeholder engagement and influencing skills
- ITIL qualification or equivalent experience
If you also have the following, we'd especially like to hear from you;
- Experience in telecoms network operations or infrastructure environments
- Exposure to cross‑domain performance and service integration
- Experience working in a joint venture or multi‑stakeholder environment
Project People is acting as an Employment Agency in relation to this vacancy
How to apply
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